Bill of Rights


Massachusetts General Law Chapter 115, as amended

You have a right to:

  • File a written application for veterans’ benefits at any time. You can insist upon this right, even if told that you are ineligible.
  • Get help from your local city or town veterans' agent or town clerk in completing your application. [M.G.L., Chapter 115, section3]
  • Receive a full explanation of the services and Veterans' benefits available under M.G.L., Ch. 115, as well as other available benefits.
  • Receive a written notice and explanation of the approval or denial of your application for benefits. [108 CMR 8:02 (1)]
  • Be treated with dignity and respect and to receive accurate, courteous, and timely service.
  • Appeal and request a hearing if you disagree with any action taken in your case. [108 CMR 8:07(1)]
  • Expect confidentiality; personal information will not be collected or used except for the purpose of determining your eligibility for benefits.
  • Receive fair and equal treatment without regard to veterans' status [M.G.L., Chapter 40, section 51] race, ethnicity, national origin, religion, sex or handicap. [M.G.L, Chapter 151B, Section 3]

For additional information on your rights, speak to your local city/ town Veterans' Agent by calling your local city/town hall, or call the Department of Veterans' Services at (617) 727-3578.